Need help with Quillo? We’re a small team and we read every message.
Email cbettridge92@gmail.com and we’ll get back to you within a couple of business days.
When you write in, it helps to include:
I can’t generate a story even though I have credits.
Make sure you’re signed in (Settings tab → Account). If the issue persists, fully close and reopen the app — most one-off generation glitches clear after a restart. Still stuck? Email us with the email address you signed up with.
Where did my story go?
Stories you create are saved to your library automatically. If a story you generated doesn’t appear there, pull-to-refresh the Library tab or restart the app — Quillo re-syncs your library from our servers on every launch.
I was charged but didn’t get my credits or subscription.
Apple’s webhook usually delivers credits within a minute. If it’s been longer, pull down to refresh the Settings tab. Still missing? Email us with the email you used to sign in and the date of the purchase, and we’ll investigate.
How do I cancel a subscription?
Open the Settings tab in Quillo and tap Manage. That deep-links to Apple’s subscription management page, where you can cancel or change your plan. Quillo can’t cancel subscriptions on your behalf — Apple handles all billing.
How do I delete my account?
Settings tab → scroll to the bottom → Delete account. Your account is disabled immediately, your stories are removed from the public Discover feed, and everything is permanently purged within 30 days. App Store subscriptions are managed separately by Apple and are not automatically cancelled — cancel those in Settings → Apple ID → Subscriptions on your device.
Do stories I create appear publicly?
Yes — by default, stories you generate are visible on the public Discover feed. Your account identifier is not displayed alongside them. If you delete your account, your stories are removed from Discover immediately.
Can I download stories to listen offline?
Quillo+ subscribers can listen offline. Stories you’ve generated auto-download to your device while a Quillo+ subscription is active. You can clear local downloads at any time from Settings → Downloads.
The audio cuts out / restarts when I switch apps.
Audio playback should continue when Quillo is backgrounded. If it doesn’t, check that Background App Refresh is enabled for Quillo in Settings → General → Background App Refresh on your device.